The articles remain the property of PROGOM until full receipt of the total amount of the order (retention of title clause, law n ° 80-335 of 12 May 1980).

PROGOM reserves the right not to deliver an order in the event of non-payment of a previous invoice.

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AVAILABILITY OF PRODUCTS

PROGOM makes every effort to meet the deadlines set for the delivery of products.

All orders are made within the limits of available stocks of PROGOM and its suppliers. For items not available or having too long delivery times, PROGOM will offer a replacement item that you are entitled to accept or refuse. If you refuse the replacement, see the "Refund" section below.

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DELIVERY

Items purchased on the site www.progom.net will be delivered to the delivery address indicated when confirming the order.

Delivery times are calculated in working days, they are postponed until the next working day for orders placed after 3:00 p.m. French time, for those placed on a Saturday, Sunday, public holiday or non-working day. The processing time for your order consists of preparation time (no more than 24 hours) and delivery.

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DELIVERY DELAY

For packages not received within the time limits indicated, PROGOM will investigate with the Post Office or the carrier. The time required for this research can range from 15 to 21 days, during this period no refund or return will be made.

In accordance with article L.114-1 of the Consumer Code, if you have not received your order within seven days of the expected delivery deadline, you are entitled to denounce your order by registered letter. with acknowledgment of receipt within sixty working days from the date indicated for the delivery of your item.

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RECEPTION OF PACKAGES

When you receive your package, you must check the condition of the packaging and the product delivered (open the package in the presence of the delivery person). If you notice that the package or the product is damaged or missing on delivery, you must refuse it. Do not sign the delivery slip without having made specific reservations, you must also confirm the reservations to the carrier no later than three days following receipt of the package and send a copy to our services. Please note: the words "Subject to unpacking" have no value.

If you choose to refuse the goods on delivery, you must in addition to the handwritten reservations ask the carrier to return the package to its sender accompanied by a report of theft (report 170) and keep in possession of a copy of this form. . It may also be necessary to recall the facts within three working days of delivery, by registered post sent to the seller and to the delivery person, especially if you have not made a reservation on delivery or if the package has been deposited in your mailbox without receipt.

DAMAGED OR INCOMPLETE PACKAGE

If the package has been delivered to you in your mailbox, you have a maximum of 3 days to file a complaint with the Post Office or the carrier. If the package is damaged and you have made a complaint, it must be returned to Progom.

The procedure for returning the product (s) is described in the “Product Return” and “Refund” chapters below.

If the package is delivered to you against signature or in person, you have the option of refusing it and returning it at no cost to you.

If you were absent during the delivery, you will receive a notice of proceeding indicating that your package has been delivered to the post office or to the transport service concerned. Once there, you have the option of requesting a damage report and rejecting the package, at no cost to you.

CASE DEFECTIVE / ERRONEOUS PART

PROGOM undertakes to reimburse you for items that do not correspond to your order. For this, you must make your request to us in writing on the day of delivery or at the latest within fourteen days of the date of delivery.

The procedure for returning the product (s) is described in the “Product Return” and “Refund” chapters below.

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RIGHT TO RETRACT

In accordance with articles L.121-18-4 and L.121-20 of the Consumer Code, you have a right of withdrawal that you can exercise within fourteen days of receipt of the order delivered by PROGOM.

The right of withdrawal does not apply to purchases made by companies (natural or legal person). Consumer law only concerns natural persons who buy for their personal needs.

The following products are excluded from the right of withdrawal: audio and video recordings (CD and DVD) and computer software the packaging of which is opened by the consumer, newspapers, magazines, goods manufactured or personalized for the customer, lotteries and perishable goods, financial services, travel, airline tickets and purchases made through auctions.

This right of withdrawal must be exercised by registered letter with acknowledgment of receipt. Here is the form to use for that:

"For the attention of PROGOM, FRANCE.

I hereby notify you of my withdrawal from the contract for the sale of the property below:

Reference:

Description:

Ordered on * / received on *: dd / mm / yyyy

Customer first and last name:

Customer address:

Client's signature :

Date: dd / mm / yyyy

* Delete the unnecessary mention. "

The procedure for returning the product (s) is described in the “Product Return” and “Refund” chapters below.

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GUARANTEE

All products sold on the site www.progom.net benefit from a legal guarantee against hidden defects.

Legal guarantees do not cover:

replacement of consumables,

abnormal or improper use of products

defects and their consequences following improper use of the product

faults and their consequences linked to any external cause

The warranty on goods sold and recognized as defective is limited to the pure and simple exchange of the product.

RETURN OF PRODUCTS

Once your order has been delivered, you have three days to report an incomplete or damaged package to us, fourteen days for a defective or incorrect product, and fourteen days to exercise your right of withdrawal.

In your complaint mail, you must let us know if you prefer a refund or an exchange.

After this period, any complaint will be refused. In response to your request, if it is legitimate, we will provide you with a returns number and a shipping method to use.

Do not return a product without first obtaining a return number from us.

The product must be returned in its original packaging, accompanied by all accessories, instructions and documentation, all in new packaging. You must wedge your part so that it does not move during transport and do not forget to include a copy of your invoice with your package. In the event that the return is incomplete, that the products are damaged by the customer, PROGOM will refuse the refund.

Documents that MUST be attached to your return package:

invoice

for returns under warranty: sworn statement that the product has been used under the conditions consistent with its use

You MUST send your package by COLISSIMO SUIVI to the following address:

PROGOM

1 ZA le Plessis

37260 THILOUZE "

Remember to keep your deposit slip and the tracking number of your package.

RETURN OF INSTRUCTIONS:

The instructions are to be returned within 7 days.

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REFUND

PRODUCT UNAVAILABLE

In the event of an unavailable product, delivery times deemed too long and the customer refusing a replacement item, the refund will be made by credit note or by check sent to the name of the customer who placed the order and to the address of invoicing within fourteen days.

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DEFECTIVE or WRONG PRODUCT

The refund can only be made after receipt of the product returned by the customer within fourteen days. If this product (delivered non-defective) is received damaged or incomplete or showing traces of assembly, PROGOM may refuse the refund.

The refund will be made by exchange, credit or by check sent to the name of the customer who placed the order and to the billing address within fourteen days.

In the event of an error on the part of PROGOM, the return shipping costs of the product are at our expense, up to the costs of the shipping method that we will have indicated to you when assigning the return number. .

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WITHDRAWAL

The refund can only be made after receipt of the product returned by the customer within fourteen days. If this product (delivered non-defective) is received damaged or incomplete, the elastic counter may refuse the refund.

The refund will be made by credit note or by check sent to the name of the customer who placed the order and to the billing address within fourteen days.

As part of the exercise of his right of withdrawal, the return shipping costs of the product remain the responsibility of the customer.